Episode 15

Published on:

2nd Jul 2020

The Importance of Empathy with Mark Fulton

Mark Fulton lives in Salisbury with his wife and three young children and even though work life can be crazy busy (as it can be for everyone), he try’s to maintain a sensible balance by putting as much energy into his home life as possible.

As Head of Operations for Hotels at Fuller’s he looks after 47 hotels, restaurants and pubs with rooms across Fuller’s, Bel & The Dragon and Cotswold Inns and Hotels.

When he took the role five years ago he was responsible for 475 rooms and that has now grown to 1030 rooms with around 1500 team members. He leads a team of genuine experts that are passionate about the significant roles they all play in the  team.

He is exceptionally proud of leading a great team that have been responsible for the development and successes of one of the best and most diverse Accommodation estates in the country.

Company Website

Mark Fulton LinkedIn

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About the Podcast

Leadership Laid Bare
Decoding leadership and sharing practical insights for today's world
Graham Wilson's Leadership Laid Bare audio experience designed to decode leadership for today’s world.

Being a forward-thinking leader and game changer, you'll be able to tune in to discover pragmatic tips and hints on leadership from relevant leaders who are out there actually doing it day in, day out.

Each episode is dedicated to sharing pragmatic stories from the field, and more importantly real examples of what successful leaders are actually doing to deliver at pace

These ideas are designed to teach and inspire action, and to awaken possibility to deliver extraordinary results.

Join Graham on this powerful leadership journey....

More information about Graham at www.grahamwilson.com and www.thesuccessfactory.co.uk

About your host

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Graham Wilson

In today's complex, volatile, uncertain, and fast changing world your company needs extraordinary leaders and teams that drive your business forward, not just let it tread water.

I specialise in helping the world’s best business leaders achieve their maximum potential through advanced leadership techniques. Through my Bespoke Leadership Programmes, leaders can craft new world strategies, make great change happen and deliver extraordinary results.

I work in the areas of leadership, strategy, innovation, change and elite teams.

I help leaders understand the need for change, what great leadership looks like and how to change. I've developed a tried, tested and proven leadership toolkit that simplifies the complex and makes it easy for leaders to improve results.

My toolkit of leadership development strategies has been carefully honed over decades of working in business, sport and the military, and is now being used to help global companies achieve massive success.

Forward thinking leaders and game changers. What they have in common is that they are ambitious and want to be the best they can be.

Having developed over 85,000 of the world's best leaders I have plenty of very happy clients. I'm trusted by the world's leading organisations to develop their leaders.

Recently a VP of a large multinational retailer mentioned to me that she had learnt more in 45 minutes from me than on her entire 2 year Executive MBA!

This is a typical endorsement,

"Having worked with Graham a number of times he is a pleasure to be around. Motivating, articulate and good humoured Graham is a great Leadership coach and mentor and is one of the most positive and engaging people I have met working in this arena. He is down to earth and provides practical guidance on how to get the best from yourself and your team. He also has great stories and anecdotes and is great at reading the room and bringing a team together. It was a pleasure working with Graham" Charlotte Light, CIO, Channel 4

Having spent my early career in the British Army learning how to lead in tough and mission critical situations, I learnt my commercial experience in Dupont. I founded Successfactory over 26 years ago and have been fortunate to work and learn with and from many of the worlds best organisations and leaders. I've experienced how great leadership can transform an organisation and achieve extraordinary results.